Cancellation & Refund Policy

Last updated: 3 July 2026

This page is intentionally not filled with invented terms. Replace every highlighted item with the policy you can actually honour and that your ticket supplier permits. Display it to customers before payment.

1. Policy summary

REPLACE WITH YOUR REAL CANCELLATION AND REFUND POLICY

2. Required details before launch

Cancellation deadline, including time zone.
Refund percentage or exact non-refundable rule.
Whether service, payment or supplier fees are refundable.
No-show and late-arrival rule.
Date-change and name-change rules and fees.
What happens when the venue or supplier cancels.
How the customer submits a request and what evidence is needed.
Refund method and processing time.

3. Refund processing

Approved refunds are returned through the original payment method unless law or the payment provider requires another route. Expected processing time: REPLACE WITH YOUR REAL REFUND PROCESSING TIME. The customer’s bank may need additional time.

4. Supplier and venue changes

Specify the remedy available if the supplier cannot provide the confirmed product, the venue closes, or a material element changes. Do not promise a refund where the supplier contract does not permit one, and do not remove mandatory consumer rights.

5. Requesting a cancellation or refund

Contact [email protected] or call +974 5876 8812. Include the booking reference, customer name, reason and supporting documents. A request is not approved until confirmed in writing.

6. Chargebacks

Customers should contact us first so we can investigate. Nothing prevents a customer from using rights available through the card issuer, payment provider or applicable law.