Privacy Policy
1. Data controller
The controller responsible for this website and the ticket-assistance service is YOUR LEGAL ENTITY NAME, trading as YOUR COMPANY NAME, registration or licence number YOUR REGISTRATION / LICENCE NUMBER, at YOUR BUSINESS ADDRESS.
Privacy contact: [email protected]. Customer support: [email protected].
2. Scope
This policy explains how we process personal data when you visit this website, manage cookie preferences, call us, request ticket information, make a booking, pay, seek support or submit a complaint.
3. Data we may collect
| Category | Examples | Source |
|---|---|---|
| Contact data | Name, telephone number, email address | Provided by you during a call or support request |
| Booking data | Visit date, group size, ticket type, booking reference, special requests | Provided by you or generated while servicing the booking |
| Transaction data | Amount, currency, payment status and processor reference | Payment provider; do not store full card details unless your certified provider requires it |
| Call and support data | Call time, notes, correspondence and complaint history | Telephone or support interaction |
| Technical data | IP address, browser, device, pages viewed and consent record | Website, hosting logs and optional trackers after consent |
| Advertising data | Campaign source and phone-button interaction | Meta Pixel or Google Ads only after marketing consent |
4. Purposes and legal bases
- Respond to enquiries and take steps requested before a booking.
- Form and perform a booking contract, issue confirmation and provide support.
- Process authorised payments and prevent fraud.
- Comply with accounting, tax, consumer-protection and lawful authority requirements.
- Protect the website and keep evidence of privacy choices.
- Measure website performance where you consent to analytics.
- Measure advertising where you consent to marketing technologies.
Where consent is the basis, you can withdraw it at any time through “Cookie settings”. Withdrawal does not affect earlier lawful processing.
5. Phone calls
We process information you voluntarily provide during calls. State clearly before publication whether calls are recorded. If calls are recorded, add the purpose, legal basis, notice given to callers, access controls and exact retention period.
6. Cookies and similar technologies
Necessary storage is used to remember privacy choices and support security. Google Analytics, Google Ads and Meta Pixel are disabled until the visitor grants the relevant optional consent. Details, vendors, purposes and controls are listed in our Cookie Policy.
7. Recipients
Depending on the real service flow, data may be shared with ticket suppliers, attraction or fulfilment partners, payment processors, telephone providers, hosting and security providers, analytics or advertising vendors selected by you, professional advisers and authorities where required. List your actual providers before launch and sign required data-processing agreements.
8. International transfers
Some providers may process data outside your country. Before publication, identify those transfers and the safeguards used, such as adequacy decisions, contractual clauses or another lawful transfer mechanism.
9. Retention
| Record | Planned retention |
|---|---|
| Unsuccessful enquiries and call notes | REPLACE WITH YOUR RETENTION PERIOD |
| Bookings, payments and accounting records | REPLACE WITH YOUR LEGAL / ACCOUNTING RETENTION PERIOD |
| Cookie consent record | Until the consent version changes or the record is deleted by the user |
| Analytics and advertising data | According to the settings in your vendor accounts and the Cookie Policy |
10. Your rights
Depending on applicable law, you may request access, correction, deletion, restriction, objection, portability, withdrawal of consent or review of certain automated decisions. You may also complain to the competent data-protection authority. Requests can be sent to [email protected]. We may verify identity before acting.
11. Children
The booking service is intended for adults. We do not knowingly ask children to submit personal data directly. A responsible adult should arrange tickets and supervise children at the venue.
12. Security
We use proportionate organisational and technical measures, including access controls, secure hosting, encrypted transport where available, staff confidentiality and restricted payment-data handling. No online system is completely risk-free.
13. Changes
Material updates will be shown on this page with a revised date. Where required, we will request renewed consent.
14. Contact
YOUR LEGAL ENTITY NAME
YOUR BUSINESS ADDRESS
[email protected]
+974 5876 8812